Want to get more done? Stop answering the phone every time it rings. I watch clients
when the phone rings during our clutter clearing sessions. Will they automatically answer it? Will they ignore it? Or, will they check the caller ID to see who is calling so they can decide whether it is essential to answer the call? After all, they are paying for my time.
The clients in the last two categories tend to be most productive. Why? Because every time you stop to take a call you are disengaging from what you are doing. The call takes time away from what you had intended to do, and it will take time, energy and focus to re-engage in what you were doing. Phone calls eat time!
Those who do take all calls they receive are often unconscious that by taking calls they are reducing their productivity. They are acting out of a habit of reacting to whatever stimulus comes along. In some cases they justify taking the calls because trying to get people on the phone again is difficult.
Those who either don’t answer their phone automatically or who screen their calls view answering the phone as a choice, not an imperative. They have greater awareness that interruptions always reduce productivity. They choose whether to allow the phone to interrupt what they are doing or not.
Make answering the phone a choice not an imperative!